The waist belt quality is amazing and was just about everything I envisioned my perfect waist pack to be.
I was not impressed with the lack of communication tho. I sent multiple messages on Etsy and finally got one reply from Jan on fb. I was reassured his staff would get back to me, but was disappointment as there was no follow up by him or staff. For the amount of amount of coin I spent on the leather belt, I expected at least one message to acknowledged my request for a custom belt. Once I purchased the item, I even filled in my custom request on the “message to the seller” section, which was not read. My product request was not fulfilled and someone had to have physical printed out my receipt and placed it in the package prior to the post office.
Bottom line: Super rad product, not rad customer service.